Insurance is not easy to understand. It can be full of difficult words and jargon. Thankfully, we have an advantage in helping you overcome all of this, as we have real people to talk to. They can guide you through everything.

There is no shame in finding insurance difficult to understand. Most people struggle. However, we also appreciate that someone’s own personal situation, right here and right now, may make it even more difficult.

We talk to a lot of customers. Those who struggle most with sorting out insurance tend to have one or several of these situations going on in their life.

Do you think you too have one or more, or something similar perhaps?

• a physical disability
• difficulties coping in retirement
• debt burden
• difficulty understanding English
• mental health problems – including depression & anxiety
• suffering from grief and bereavement
• lack of savings
• reading difficulties
• issues with processing information
• not coping well with a relationship break-up/divorce
• low income
• communication difficulties
• hearing impairment
• domestic abuse
• energy bill burdens
• lack of online access
• visual impairment
• caring responsibilities
• cost of living crisis
• low digital skills
• addiction
• other life events that make things hard
• low emotional resilience
• little knowledge of insurance
• long-term illness
• lack of support

If you do, perhaps this makes things harder for you, when trying to sort out insurance?

Don’t worry, if you now realise that you need extra help. You might need our support at all times, or just right now, because of what has recently happened. Either way, it doesn’t matter and we want to assist you, as much as we can. That is why we are here. That is one reason we have real people here.

If you want to speak to someone who will listen, explain everything and talk you through things, please call 0113 513 1413 or email jorrjaiteh@gauntletgroup.com, if you are able to do that.

We will explain things in an easy-to-understand way. We will use plain English. We will be patient and repeat things as much as you need us to, so that you fully understand everything.

If you don’t need help straight away, but want to tell us about your situation, so we know about it when you do need to speak to us, please use the form. Once we know what might be causing you issues, we can tackle it together. Just get in touch and we will work everything out with you, or your nominated representative.